Appendix 2. Resources for Resolving Problems

I. Useful Web Pages for Information

A. Health Plans
	HealthPartners:	www.healthpartners.com
	Allina:	www.allina.com
	State Health Plan:	www-shp.bcbsmn.com
B. Minnesota Departments of Employee Relations (DOER) and Health (DOH)
	DOER:	www.doer.state.mn.us
	DOH:	www.health.state.mn.us
	HMO complaints:	www.health.state.mn.us/divs/hpsc/mcs/cprocess.htm
	Hospital complaints:	www.health.state.mn.us/divs/fpc/ohfcinfo/contohfc.htm

II. Health Plan Phone Numbers

A. HealthPartners (for both HP Plan and HP Classic)
	(612) 883-5000	(800) 883-2177
B. State Health Plan (for both SHP and SHP-Select)
	(651) 456-5090	(651) 262-0819 TDD
	(800) 262-0819	(888) 878-0137 TDD
C. Medica (for Medica Primary)
	(612) 945-8000	(612) 992-3190 TDD
	(800) 952-3455	(800) 841-6753 TDD
D. First Plan (for First Plan Select)
	(218) 724-3083	(800) 635-4159

III. Phone Numbers for State Agencies

Minnesota Department of Health - complaints

(612) 282-5600

Minnesota Department of Employee Relations (DOER)

(651) 296-2457